CWDBet is committed to protecting the personal data of every user. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights available to you as a CWDBet account holder or platform visitor.
All personal data is stored using industry-standard 256-bit SSL encryption. Access is restricted to authorised personnel only, subject to strict internal access controls and audit trails.
CWDBet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate your account and fulfil our regulatory obligations.
You have the right to access, correct, and request deletion of your personal data at any time, subject to applicable legal and regulatory retention requirements.
We collect only the personal data that is strictly necessary for account operation, payment processing, KYC compliance, and fraud prevention. No unnecessary data is requested.
Promotional communications are optional. You may withdraw consent for marketing emails or SMS at any time by updating your account preferences or contacting our support team.
Our data handling practices are aligned with internationally recognised data protection principles, including lawful basis for processing, purpose limitation, and data minimisation.
This Privacy Policy (hereinafter "Policy") describes how CWDBet (hereinafter "CWDBet", "we", "us", or "our") — operator of the online betting and live casino platform accessible at cwdbet.buzz — collects, uses, discloses, stores, and protects personal data relating to users of our services (hereinafter "you", "your", or "User").
CWDBet operates in accordance with internationally recognised data protection principles. This Policy applies to all personal data collected through our website, mobile platform, customer support channels, and any associated services provided by CWDBet.
By registering for a CWDBet account or continuing to use our Platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy. This Policy should be read in conjunction with our Terms & Conditions.
Malaysian Users: While CWDBet applies internationally recognised data protection standards, Malaysian users should also be aware of the Personal Data Protection Act 2010 (PDPA), which governs the processing of personal data in commercial transactions within Malaysia.
For the purposes of this Policy, the following terms carry the meanings set out below:
CWDBet collects Personal Data through multiple channels, including account registration, ongoing platform use, customer support interactions, payment processing, and KYC verification. The categories of data collected include:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender | Account registration, KYC verification, age check |
| Contact Data | Email address, phone number, residential address | Account communication, support, notifications |
| Document Data | MyKad, Driver's Licence, Passport copy, proof of address | KYC compliance, fraud prevention, regulatory obligations |
| Financial Data | Payment method details (e-wallet ID, bank account reference), transaction history | Deposit processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data | Security monitoring, fraud detection, platform optimisation |
| Behavioural Data | Betting history, game preferences, login patterns, session duration | Responsible gambling monitoring, personalisation, analytics |
| Communications Data | Live chat transcripts, support emails, survey responses | Service quality improvement, dispute resolution |
| Marketing Data | Communication preferences, promotional interaction history | Sending relevant offers (with consent), campaign effectiveness |
We do not collect sensitive personal data categories — such as racial or ethnic origin, religious beliefs, or biometric data — unless explicitly required for regulatory compliance and only with your express consent.
CWDBet processes your Personal Data for the following specific purposes:
Automated Decision-Making: CWDBet may use automated systems to flag accounts for review based on risk indicators. Where a significant decision affecting your account is made solely by automated means, you have the right to request human review of that decision.
CWDBet processes your Personal Data on one or more of the following lawful bases, depending on the nature and purpose of the processing activity:
CWDBet does not sell, rent, or trade your Personal Data to third parties. We may, however, share your data with the following categories of recipients where strictly necessary:
Data Processing Agreements: All third-party Data Processors engaged by CWDBet are bound by written data processing agreements that impose strict confidentiality, security, and purpose-limitation obligations.
CWDBet uses cookies and similar tracking technologies to enhance your experience on the Platform. The categories of cookies we use are as follows:
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the Platform. For full details, refer to your browser's help documentation.
CWDBet retains your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our general retention principles are as follows:
Upon expiry of the applicable retention period, your Personal Data is securely deleted or anonymised so that it can no longer be associated with you.
CWDBet implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Despite these measures, no system is entirely immune to security breaches. You are responsible for maintaining the security of your account credentials and must notify us immediately at [email protected] if you suspect unauthorised access.
Subject to applicable law and regulation, you have the following rights in relation to your Personal Data held by CWDBet. To exercise any of these rights, please contact us at [email protected]. We will respond within thirty (30) days of receiving your request.
Request a copy of the Personal Data we hold about you and information on how it is processed.
Request correction of inaccurate or incomplete Personal Data held in your account.
Request deletion of your Personal Data where it is no longer necessary and no overriding legal retention obligation applies.
Request that we limit the processing of your data in certain circumstances — for example, while accuracy is disputed.
Receive a copy of your Personal Data in a structured, machine-readable format for transfer to another service provider.
Object to the processing of your data based on legitimate interests or for direct marketing purposes at any time.
Verification Requirement: To protect your privacy, we will require identity verification before fulfilling any data subject request. We will never fulfil a data access or deletion request from an unverified third party.
CWDBet operates a strict 21+ age policy. The Platform is not intended for, and must not be accessed by, any person under the age of 21. CWDBet does not knowingly collect Personal Data from individuals under this age.
As part of our KYC verification process, all new registrants are required to submit proof of age before their account is fully activated and before any withdrawal may be made. Where we identify that a minor has accessed the Platform, the relevant account will be immediately suspended, all balances forfeited, and the matter may be reported to appropriate authorities.
If you believe a person under 21 has registered an account with CWDBet, please contact us immediately at [email protected].
The CWDBet Platform may contain references to third-party payment processors, game content providers, or other services. These third parties operate under their own privacy policies, and CWDBet is not responsible for the data practices of external services.
When you interact with third-party payment gateways — for example, when making a deposit via Touch 'n Go eWallet, Boost, GrabPay, or your Maybank / CIMB / Public Bank online banking — your data is governed by the privacy policy of the relevant payment provider. We recommend reviewing those policies before proceeding with any transaction.
CWDBet operates under an international online gaming licence and may transfer your Personal Data to, or process it in, countries outside of Malaysia. Where such transfers occur, CWDBet takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable data protection law.
Safeguards may include contractual data transfer agreements with receiving parties that incorporate standard data protection clauses, or reliance on the receiving country's adequacy determination under applicable frameworks.
CWDBet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where material changes are made, we will notify you via email to your registered address or through a prominent notice on the Platform.
The "Last Reviewed" date at the top of this page indicates when the Policy was most recently updated. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by CWDBet, please contact our Data Protection team through the following channels:
Please include your full name, registered email address, and a clear description of your request or concern. We aim to acknowledge all written requests within one (1) business day and to provide a substantive response within thirty (30) calendar days.
For concerns related to responsible gambling and self-exclusion, please visit our dedicated Responsible Gambling page. For general platform queries, our FAQ page may provide immediate answers.
Our support team is available 24/7 to assist with any data-related request or concern. You can also explore the rest of our platform policies below.
🔞 CWDBet is for players aged 21 and above only. Please gamble responsibly.